Refund policy

Return & Refund Policy

Effective Date: [01/03/2025]

At NH ONE, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the following conditions.

1. Eligibility for Returns

You can return a product if:
✅ The return request is made within 7 days from the delivery date.

✅Flat₹149.00 Applicable for return shipping.

✅ The product is unused, undamaged, and in its original packaging (including accessories and manuals).
✅ You provide a valid proof of purchase (receipt or order confirmation).
✅ The item is not listed as a non-returnable product (see Section 3).

2. Return Process

To initiate a return:

  1. Contact our support team at (info@nhone.in or WhatsApp - +91 9996775500) with your order details.
  2. Our team will verify your request and provide a Return Authorization Number (RAN) and return instructions.
  3. Pack the product securely and ship it to the provided return address.
  4. Once we receive and inspect the item, we will process your refund or exchange.

🚛 Return Shipping:

  • If the return is due to a defective or incorrect product, we will cover the return shipping cost.
  • If the return is for any other reason (e.g., changed mind), you will be responsible for the return shipping fee.

3. Non-Returnable Items

The following items cannot be returned:
❌ Used or damaged products.
❌ Items without original packaging or missing accessories.
❌ Customised or special-order products.
❌ Clearance or final sale items.
❌ Gift cards or promotional items.

4. Refund Process

  • Once we receive your return, we will inspect it within [5-7 business days].
  • If approved, refunds will be processed to your original payment method within [2-3 business days].
  • Shipping fees are non-refundable, except for defective or incorrect items.

💳 Late or Missing Refunds:
If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card provider (processing times may vary).
  3. If you still have issues, email us at info@nhone.in

5. Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, email us at info@nhone.in

6. Cancellations

  • Orders can be cancelled before they are shipped for a full refund.
  • If an order has already been shipped, you will need to follow the return process.

7. Contact Us

For any return or refund inquiries, please contact:

📧 Email: info@nhone.in
📍 Address: Pandav Nagar, Delhi - 110092
📞 WhatsApp Phone: +91 9996775500

By purchasing from NH ONE, you agree to this Return & Refund Policy.